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Customer Service Supervisor - South Lake Tahoe California
Company: Liberty Location: South Lake Tahoe, California
Posted On: 05/18/2024
Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team. At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it.PurposeWe are a forward-thinking company that values excellence and aims to exceed customer expectations. As a Supervisor on our Customer Care team, you will play a pivotal role in ensuring our customers receive top-notch service through various channels. Why join us?Be part of a company that values your contributions and supports your professional growth, work in a collaborative and innovative environment where your ideas are heard and appreciated, and make a difference in the lives of our customers! If you're passionate about delivering exceptional customer service and driving positive change, we want to hear from you! Apply now to be part of the Liberty team.Accountabilities - Lead, inspire, and motivate our customer service teams to achieve and surpass departmental objectives
- Manage and optimize staffing levels to ensureoutstanding customer care in every interaction
- Take charge of cash management for your assigned work group, ensuring accuracy and reliability
- Be the face of Libertyby embodying our vision and strategic goals, fostering a positive and motivated work culture
- Drive recruitment, selection, and onboarding processes for new Customer Care team members, contributing to a strong and talented team
- Develop and enhance employee skills, evaluate performance, and provide ongoing coaching for improved quality and productivity
- Address escalated customer issues with a solution-oriented approach
- Collaborate with leadership to identify and implement service and process improvements, enhancing efficiency and quality
- Spearhead initiatives to boost Customer Satisfaction (CSAT) and employee engagement
- Assist with data collection for reports and support the company safety program
- Perform other responsibilities as requiredEducation and Experience
- Bachelor's degree preferred or equivalent education and experience
- 3+years of experience in customer service or related field
- Prior utility leadership experience highly desirable
- Proficient with computer systems, accounting, and billing software
- Familiarity with cash handling, electronic data storage, and organizational skills
- Valid driver's license required
- Solid understanding of utility systems, processes, and regulatory compliance
- Flexibility to work weekends, holidays, and off-hours if required
- Travel between our South Lake Tahoe and Tahoe Vista officesWhat We OfferAs a valued member of our team, you will enjoy competitive pay that reflects your skills and experience. You will also have access to a comprehensive benefits package that includes:
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