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Director, Venue Hockey Operations - Washington DC
Company: Capital One Arena
Location: Washington, DC
Posted On: 05/18/2024
Position Overview: The Director, Venue Hockey Operations is a key player in overseeing all aspects of venue operations related to hockey events, ensuring compliance with league standards, and enhancing collaborator experiences. This role demands a deep passion for hockey, strong organizational skills, and the ability to manage complex logistics in a fast-paced environment.
Are you passionate about hockey, thrive in dynamic environments, and want to help create unforgettable sports experiences? We'd love to hear from you!
Responsibilities:
- Develop and maintain a comprehensive arena hockey maintenance program to include an all-inclusive maintenance manual of industry standard processes for ice maintenance and staffing, as well as procuring and maintaining related ice equipment.
- Collaborate as needed with ice operations at practice facility and work with the engineering department on arena HVAC conditions to optimize ice quality.
- Supervise the arena hockey part-time event crew and the Capitals game shovel crew.
- Develop a fully robust ice resurfacing driver and ice maintenance staff training program.
- Liaison for league, front office, and player communication regarding ice quality and operations.
- Ensure all league required maintenance and operational elements are addressed and maintained.
- Assist the VP of Operations in overall department supervision.
- Ensure smooth coordination of all venue operations maintenance for event safety and league standards.
- Facilitate any necessary repairs and upgrades to related operations equipment
- Collaborate with event production managers to coordinate and successfully complete game-related elements primarily for the NHL Washington Capitals and NCAA Frozen Four.
- Support NBA, WNBA, NCAA games, concerts, and special events hosted at the arena.
- Assist with operations department hiring, training, and leading staff members responsible for venue maintenance, conversions, game day operations, and essential services.
- Assist with creating and managing the op budget; including event-related expenses, staffing costs, CAPEX, planning, and facility maintenance.
- Establish and maintain relationships with vendors and suppliers to ensure timely delivery of necessary goods and services.
- Assist VP with vendor-specific contract management as assigned.
- Ensure the arena operates in compliance with local regulations, safety protocols, and NHL league standards.
- Actively support enhancing the overall guest, internal/external client, promoter, and player/artist experience through the entire event life cycle.
- Develop contingency plans and protocols with team medical and engineering staffs to train and prep for emergency situations or unexpected disruptions during events.
- Coordinate primarily with NHL team management, Game Presentation, MSN and TBOPs to support their needs and create a seamless experience for players, coaches, patrons, and staff; while also supporting other tenants/events as assigned.
- Support continuous improvement by identifying areas for improvement in arena operations and implementing strategies to enhance efficiency and profitability.
- Other duties as assigned.
Minimum Qualifications:
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