Help Desk II - Cambridge Massachusetts

Company: The Steely Group
Location: Cambridge, Massachusetts
Posted On: 05/05/2024

Duties:

• Work with and resolve escalated helpdesk requests from managed service provider
• Provide support for AV equipment and meetings (in-person & virtual)
• Image and deploy new user setups (Computer & Desk setup)
• Inventory and software management of IT assets including asset auditing.
• Help with system administration tasks in Windows, Okta, MDM systems
• Help support and manage Windows and Apple environmentSkills:
  • Knowledge of computer network concepts and network and systems troubleshooting
  • Experience with supporting mobile devices such iPhones, iPads, Android with an Mobile Device Manager (MDM)
  • Experience with Active Directory operations
  • Experience with Microsoft Office 365 applications
  • Experience with Microsoft Windows and Apple MacOS operating systemsEducation:
    • Bachelor's degree or 2-4 years of experience in a related field
    • Microsoft Certifications are a plus: More...

          

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