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Front Desk Agent - Sag Harbor New York
Company: Cape Resorts Group
Location: Sag Harbor, New York
Posted On: 05/18/2024
Baron's Cove is the Hamptons' preeminent All-American resort destination. With sixty-seven charming village and harbor-facing guestrooms, gorgeous lofted suites boasting sweeping harbor views, village rooms featuring intimate private gardens, and cozy dog-friendly accommodations, Baron's Cove caters to every discerning traveler seeking a relaxing getaway on the East End.
Property: Baron's Cove
Department: Front Office
Position: Front Desk Agent
Reports to: Front Office Manager
Position Overview: Attend to guest needs, including, but not limited to, registration, checkout, and cashiering.
These duties may be described as, but not limited to:
- Greet and welcome guest upon arrival. Register guests into the computer, verifying reservation, address and credit information.
- Accept payment for guest's accounts both at the time of registration and check out. Maintain a house bank and make a deposit and accurate report of daily receipts.
- Issue keys to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
- Assist with handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions.
- Book reservations over the telephone and at the front desk when required.
- Maintain effective and complete communication with valet department, bellmen and housekeeping. Required Knowledge, Skills, Abilities:
- Knowledge of computer programs, including, but not limited to, Property Management Program, Microsoft Word and Excel.
- Requires good communication skills, both verbal and written.
- Ability to work under pressure required.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited information exits. Minimum Qualifications:
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