Experienced Team Lead - Glen Allen Virginia

Location: Glen Allen, Virginia
Posted On: 05/18/2024

One of the largest companies within the Richmond area is looking for a quality Team Lead Supervisor to assist within their call center. This instrumental role is to ensure customers receive professional and timely resolutions to their inquires and act as a positive asset amongst the members. The ability to provide frequent consultation with the team and to identify areas which require improvement are vital characteristic for this managerial role.



Position Functions Include;



-Be accessible to team and serve as a mentor to ensure superior customer service.

-Serve as initial ?go-to? person for team to discuss customer concerns; proactively identify solutions to customer issues; and resolve escalated customer calls and issues.?

-Develop and motivate team members to demonstrate care and professionalism with each customer.?

-Consult with team by providing timely and constructive feedback, identify and schedule training opportunities, and initiate progressive discipline as needed.?

-Audit daily performance. ?

-Identify and recommend enhancements to process improvements. ?

-Accurately record and track time sheets for team. ?

-Develop individual and departmental goals for team members.

-May perform other duties as assigned.





Qualifications;

-Associates degree in related field or combination of relevant education and work experience.

-Three (3) years experience in a customer-focused call center environment.?

-Two (2) years management experience.

-Bi-lingual fluency and/or international exposure preferred.



Ready to gain extensive experience as a manager? Find yourself a true motivator for your team? Willing to work alongside your team to get the job done? Then this is undoubtedly a position for you! Great pay and excellent benefits available. Apply to this opportunity today! We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status. More...

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