Front End Customer Service Manager - House Springs Missouri

Company: Buchheit
Location: House Springs, Missouri
Posted On: 05/16/2024

*COMPENSATION:*Competitive salary based on experience and qualifications. We offer medical, dental, vision, life, and disability insurance along with a 401k savings program. Future adjustments to salary will be based upon performance.*POSITION SUMMARY:*Front End Customer Service Managers are responsible for day-to-day front-end operations including supervising team members, handling customer requests, managing all aspects of POS operations, administering and enforcing company policies, and ensuring efficient operation of all front end activities.*DUTIES AND RESPONSIBILITIES:** Implement customer service policies and procedures and communicate customer service standards* Direct the daily operations of the customer service team* Plan, prioritize and delegate work tasks to ensure proper functioning of the department* Ensure the necessary resources and tools are available for quality customer service delivery* Review customer complaints, track customer complaint resolution, and handle complex and escalated customer service* Identify and implement strategies to improve quality of service, productivity and profitability* Coordinate with company management to support and implement growth strategies* Coordinate and manage customer service projects and initiatives* Ensure budget requirements are met* Evaluate and performance manage staff* Identify and address staff training and coaching needs* Balance cash drawer, and prepare deposit for financial institution* Basic accounting functions* Additional duties, as assigned*REQUIREMENTS & QUALIFICATIONS:** Prior customer service and supervisory experience is essential* Must possess in-depth knowledge of customer service principles and practices* Must possess strong work ethic and interpersonal skills* Basic computer skills and product knowledge* Must be able to work a flexible scheduleAbility to:* Multi-task, coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner* Effectively communicate with customers and employees, in-person and over the phone* Demonstrate initiative and effective problem-solving skills within the scope of the position* Maintain a pleasant and calm disposition under stressINDLPJob Type: Full-timeBenefits:* 401(k)* Dental insurance* Employee discount* Flexible spending account* Health insurance* Paid time off* Vision insuranceShift:* Day shift* Evening shift* Morning shiftWork Location: In personby Jobble More...

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