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Service Advisor - Franklin Tennessee
Company: Chrysler Dodge Jeep Ram of Franklin Location: Franklin, Tennessee
Posted On: 05/17/2024
Over the years Franklin Chrysler, Dodge, Jeep and RAM has established a reputation for providing the greater Franklin, Tennessee area with outstanding service. -We are the -#1 Volume Chrysler Dodge Jeep dealer in Tennessee, -and are always seeking qualfiied, enthusiastic individuals to join our growing team! If you're interested in working for us, we'd love to meet you. - What We Offer - Health insurance
- 401(k)
- Paid training
- Paid vacation
- Career progression Responsibilities
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain Customer Happiness scores at or above company standards.
- Assist in diagnosing vehicle problems; order parts and tools as necessary.
- Oversee administration of warranty claims as well as training and supervising of service department.
- Set schedules and assigns tasks to service department employees.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
- Maintain good working relationship with factory(s) and foster positive employee relations.
- Collaborate with upper management to make service department hiring and discipline decisions. Qualifications
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