Director of Call Center - Mobile Alabama

Company: VirtualVocations
Location: Mobile, Alabama
Posted On: 02/05/2025

A company is looking for a Director, Call Center to oversee daily operations of a remote customer service team in a healthcare environment.



Key Responsibilities

Manage and lead a remote team of Customer Service Specialists and Team Leads
Monitor team performance metrics and ensure compliance with healthcare standards
Analyze key performance indicators and generate reports for leadership


Qualifications

Bachelor's degree in Business Administration, Healthcare Management, or a related field, or equivalent work experience
Minimum of 3 years managing customer service teams in a remote environment
At least 3 years of experience in a healthcare-related customer service role
Strong understanding of healthcare organization engagement and support workflows
Experience with telehealth or remote patient monitoring technologies is a plus More...

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