Director of Workforce Management - Mobile Alabama

Company: VirtualVocations
Location: Mobile, Alabama
Posted On: 02/05/2025

A company is looking for a Director of Workforce Management.



Key Responsibilities

Directs all activities and workforce management in call centers, including monitoring and tracking call volume
Reviews forecasted volume and staff availability to optimize scheduling and resource utilization
Oversees analysis of calling demands and adjusts staff resources to meet client needs


Required Qualifications

Bachelor's Degree preferred, or equivalent combination of coursework and experience
10+ years of relevant work experience
Experience in management reporting and scheduling
Expertise in workforce management (WFM)
Ability to work nights, weekends, and variable schedules as needed More...

Register an account with us and set up job agents! We'll email you immediately when jobs like this are posted on our site.