Head of Customer Success - Mobile Alabama

Company: VirtualVocations
Location: Mobile, Alabama
Posted On: 02/06/2025

A company is looking for a Head of Customer Success.



Key Responsibilities

Manage the customer lifecycle to ensure seamless onboarding, retention, and expansion
Define, implement, and monitor KPIs to measure customer success and support team performance
Lead and develop the customer success team, fostering a culture of continuous improvement


Required Qualifications

4-8 years of experience in managing customer success teams in B2B SaaS environments
Proven ability to lead and scale teams while driving process improvements
Strong experience with technical tools like ticketing systems and CRM platforms
Data-driven mindset focused on metrics for tracking performance and outcomes
Ability to thrive in a dynamic and fast-paced work environment More...

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