Customer Experience Advocate - Mobile Alabama

Company: VirtualVocations
Location: Mobile, Alabama
Posted On: 02/06/2025

A company is looking for a Customer Experience Advocate to provide and maintain a positive customer experience through timely responses and support.



Key Responsibilities:

Answer and manage customer calls promptly and professionally, while processing orders and inquiries
Coordinate on-time pickups and deliveries, ensuring excellent relationships with drivers and carriers
Create and distribute reports for assigned customers and assist with account setup and maintenance


Required Qualifications:

High School Diploma or GED; some college hours desired
Minimum 2-3 years of customer experience and/or dispatch experience
Typing speed of 50+ words per minute
Knowledge of North American markets and terrain More...

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