Client Technology Support Specialist - Mobile Alabama

Company: VirtualVocations
Location: Mobile, Alabama
Posted On: 02/06/2025

A company is looking for a Client Technology Representative II to provide Level 2 technical support for applications and infrastructure services.



Key Responsibilities

Provide timely responses to complex client technical issues escalated from Level 1 support
Manage client inquiries and document incidents accurately, including billing time
Research, troubleshoot, and test solutions to ensure successful issue resolution


Required Qualifications

Associate's degree or equivalent experience
2+ years of relevant experience, including customer service
Fluency in required language(s) for the location
Ability to perform intermediate troubleshooting
Experience working in a global, multicultural environment More...

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