Contact Center Reporting Analyst - Mobile Alabama

Company: VirtualVocations
Location: Mobile, Alabama
Posted On: 02/07/2025

A company is looking for a Contact Center Reporting Analyst to support the Member Services team through data reporting and insights.



Key Responsibilities

Gather and compile data to create structured reports and dashboards on call center performance
Identify trends and develop actionable insights for Member/Provider Satisfaction
Validate data accuracy and seek opportunities for reporting process improvements


Required Qualifications

Bachelor's degree in Data Analytics, Business, Statistics, or a related field
3+ years of experience in data reporting, analytics, or a related role
Proficiency in data visualization tools such as Tableau, Power BI, or Excel
Familiarity with call center metrics and KPIs is a plus More...

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