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Lead Sales Specialist - Hoonah Alaska
Company: Icy Strait Point LLC Location: Hoonah, Alaska
Posted On: 01/18/2025
Lead Sales SpecialistReports to: Tour Sales Supervisor Category: Seasonal (February - October in Hoonah, Alaska) Compensation: DOE, plus bonus and commission potentialStep into Leadership at Icy Strait Point!Icy Strait Point is looking for a motivated and customer-focused Lead Sales Specialist to oversee our tour sales operations and ensure guests have an exceptional experience. If you thrive in a fast-paced, dynamic environment and enjoy working with people from all over the world, this position is for you!What You'll Do: - Support the Tour Sales Supervisor in overseeing daily tour sales operations.
- Lead by example to deliver excellent customer service to all Icy Strait Point guests.
- Train, mentor, and guide Tour Sales Representatives to meet performance goals.
- Assist guests with booking tours and provide detailed information about available excursions.
- Coordinate guest orientations, including line control and tour preparations.
- Monitor and address guest feedback to ensure satisfaction.
- Communicate effectively with team members, tour guides, drivers, and management.
- Assist with promotional activities, including distributing literature and selling merchandise.
- Perform additional duties as assigned.What You Bring:
- Leadership experience in customer service, sales, or a related field.
- A willingness to learn about Tlingit culture and incorporate it into guest interactions.
- Knowledge of local wildlife, plants, and landmarks (preferred).
- Strong verbal communication and problem-solving skills.
- Ability to multitask and thrive in a team-oriented environment.
- A commitment to safety and attention to detail.
- Must be 18 years or older and eligible for a safety-sensitive position.Physical Requirements & Work Environment:
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