Front Desk Supervisor (Kenai Fjords Tours) - Seward Alaska

Company: Pursuit Collection
Location: Seward, Alaska
Posted On: 01/26/2025

What perks can you expect?:

• Join an inclusive, global team and make life-long connections.
  • Enjoy free access to Pursuit attractions and 50% off for friends.
    • Get discounts on hotel stays, dining, and retail.
      • Access subsidized mental health and wellness resources.
        • Housing accommodations available with competitive rates
          • Referral bonus available What will be your daily pursuit?: Deep down, our mission and values make us who we are as a team. This is what we strive for in all of the connections we create for our guests and for each other.
            
            What will your compensation be?: $19.75 per hour
            
            When does this adventure begin?: This role is posted for our spring/summer 2025 season!
            
            What will you do in this job?: Safety, anticipating guest needs, honoring our surroundings and bringing your best every day are the core values we live by in order to provide dynamic guest service at Kenai Fjords Tours. As the Front Desk Supervisor, you will contribute to the overall guest satisfaction by providing courteous service. You will serve as the first point of contact for many guest inquiries. You will greet and assist guests and provide information about the Alaska Collection by Pursuit products. You will have a range of duties and responsibilities to include:
            • Assist guests in person and on the phone with information about tours and services
            • Accurately capture reservations on the computer-based reservations system
            • Assist in the supervision of all Guest Service Agents as directed
            • Work closely with fellow team members to ensure on-time vessel departures What skills and experience do you need for this job?:
              • Strong interpersonal and communication skills
              • Excellent organization and detail-oriented skills
              • Previous guest service experience What will your work environment be like?: Beautiful. You'll be working in the iconic, unforgettable and inspiring location. Regardless of what your role is with us, you'll really get the chance to explore and see amazing scenery and wildlife within the last frontier.
                
                Fun. You'll be meeting team members from across the globe and get to participate in tons of team events.
                
                Independent. You'll spend your days in and around our amazing properties.
                
                Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.
                
                Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance ) as required
                
                We work as a team and believe that we succeed together - these job duties may change based on the needs of the team and company as a whole.
                
                EEO: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics .
                
                Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the USA to apply and join our inclusive team!
                
                We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can't apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at .
                
                We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted.
                
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