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Business Systems Analyst - Bank Operations - Phoenix Arizona
Company: Disability Solutions Location: Phoenix, Arizona
Posted On: 05/06/2024
Job Title:Business Systems Analyst - Bank OperationsLocation:Block 23What you'll do:As the Business Systems Analyst, you will work closely with business partners, vendors, IT Product Owners, other Systems Analysts, implementation team, and IT Developers to define requirements and deliver effective business systems and solutions for applications. You will support applications implementation and upgrade, perform issue troubleshooting and drive resolution working with vendor, business partners, and other IT teams for Bank Operations systems.What we are looking for: Duties & Responsibilities - Support bank operations applications and their dependencies. Responsibilities include requirements gathering, supporting solutioning, installation, configuration, administration, designing, building, testing, troubleshooting, and maintaining simple to complex applications
- Support solution delivery lifecycle including detailing requirements, features, collaborating with IT developers, vendors, business teams, implementation team, supporting testing efforts, facilitating business testing, and supporting deployment efforts
- Participate in the Change Management process for the applications
- Manage assigned work through Tickets, Incidents and Project work
- Develop Application Runbooks for the supported application families
- Providing front-end support to clients and colleagues in other departments.
- When needed, provide training to end users and/or other IT personnel
- Review current documentation for the applications and update as appropriate
- Collaborate closely with the wider technology teams to coordinate interdependencies and resolve issues and understand overlaps of teams and applications
- Involved with support activities for existing solutions, including regular business interactions and facilitating delivery of improvements and bug fixes as required.Requirements
- Bachelor's degree or relevant equivalent experience
- 4+ years of experience in IT
- Minimum 2 years' experience in application support, professional services, and/or QA
- 2+ years of experience writing functional and/or technical requirements for software implementations
- Experience translating business needs into system requirements and configurations
- Good communication skills with any type of audience, internal (all levels)/external (to include vendors - Sales/Technology)
- Knowledge of the Software Development Life Cycle
- Good understanding of Problem Management processes
- Understanding of Incident Management processes, including Root Cause Analysis processes and documentation
- MS Azure and other cloud experience preferred
- Familiar with networking concepts
- Familiar with Active Directory, Security Groups and Service AccountsOther Requirements
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