Business Rules Analyst Senior- Fraud Central Operations - Phoenix Arizona

Company: USAA
Location: Phoenix, Arizona
Posted On: 01/10/2025

Why USAA?Let's do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

This position can work remotely in the continental U.S. with occasional business travel.The OpportunityAs a dedicated Business Rules Analyst Senior, you will develop industry standard best practices for process management, innovation, and continuous improvement across the FCO organization. Develop framework to align processes to strategic business needs/capabilities. Provide a wide range of consultation and process improvement support the FCO organization.What you'll do:

• Designs and modifies application rules and configurations to facilitate business user needs. Serves as liaison to IT to ensure adequate execution of business user needs.
• Serves as Subject Manager Expert for systems supported in business functions, to include researching data lineage and managing end-to-end data integration points for source to target of financial data.
• Leads teams on project management, system change management, business rules and analysis and development, product development, product maintenance, service delivery and changes to existing systems/applications.
• Coordinates and manages project enhancements to benefit business users.
• Ensures change control processes and procedures encompass and/or adhere to enterprise or industry guidelines or best practices.
• Reviews post implementation documentation for lessons learned and recommends procedural or process updates for future initiatives.
• Facilitates and designs business testing to ensure adequate user performance across system supported.
• Provides subject matter expertise in development of creative solutions for business requirements or product offerings; advises on strategic and tactical solutions.
• Works with LOBs, vendors, and other internal resources to define business requirements and coordinate system enhancements to achieve LOB, CoSA or enterprise objectives.
• Analyzes options to determine best course of action to resolve or prevent future system outages or production issues.
• Presents recommendation and executes required actions.
• Provides guidance to staff and assists management with workflow/workload schedule.
• Summarizes insights from analysis and use findings to develop business rules.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.What you have:
  • Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
  • 6 years of experience consulting with customers/collaborators, understanding business needs, and translating needs into requirements and prescribing technology solutions, including 3 years of experience in cost benefit analysis methodologies and tools; OR Advanced degree in Information Management, Information Studies or related field with 4 years of experience consulting with customers/stakeholders, understanding business needs, and translating needs into requirements and prescribing technology solutions, including 1 year of experience in cost benefit analysis methodologies and tools.
  • Demonstrated experience gathering and authoring Business Requirements and solutions for projects.
  • Advanced written, verbal, and presentation communication skills, interpersonal skills, and strong attention to detail.
  • Proven knowledge of relevant regulatory compliance, industry regulations, risk management practices, and regulatory data sources.What sets you apart:
    • Business Process Analysis
    • Business Analytics
    • Process Performance Measurement
    • US military experience through military service or a military spouse/domestic partnerThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $93,770-$179,240.Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. -USAA is an equal opportunity and affirmative action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, genetic information, protected veteran status, or any other legally protected characteristic. More...

          

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