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Personal Lines Quality Assurance Analyst (Remote) - Scottsdale Arizona
Company: Selective Insurance
Location: Scottsdale, Arizona
Posted On: 01/15/2025
About Us
At Selective, we don't just insure uniquely, we employ uniqueness.
Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2024 and certification as a Great Place to Work in 2024 for the fifth consecutive year.
Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.
Overview
Maintains Personal Lines quality assurance programs, policies, processes, procedures, and controls ensuring that performance and quality of services conform to established standards and agency guidelines to ensure customer satisfaction. Acts as the subject matter expert in areas including but not limited to eligibility, rating, regulatory issues, workflows, and automated systems. Provides advanced technical underwriting support and serves as a mentor while providing training as needed. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.
Responsibilities
- Ensures that Quality Assurance (QA) reviews are completed for Personal Lines. Responsible to complete roll up of QA results on a quarterly basis and identifies trends.
- Transforms data into creative graphs, tables, charts, and other graphics in order to present and/or share the data in a comprehensive and concise manner.
- Acts as a coverage and technical resource for Personal Lines underwriting. Creates training & educational materials for new and existing underwriting personnel. Provides and coordinates training to ensure thorough understanding of underwriting guidelines, issues, and controls.
- Examines legal and regulatory information and decisions to keep underwriting personnel and management informed of any underwriting developments. Ensures Insurance Department compliance and acts as liaison with corporate compliance. May assist or direct the coordination of responses to Insurance Department complaints and related hearings.
- Acts as liaison with other corporate departments, including the Business Services Unit (BSU) to resolve system problems, form issues, rating issues, and workflow changes/enhancements. Proactively identifies operational inefficiencies and makes recommendations for improvement.
- Assists the Personal Lines Quality Assurance Specialist in answering the Special Investigative Unit (SIU) and claim inquiries.
- Mentors to Personal Lines employees through initial and subsequent knowledge and transactional skills training.
- Coordinates and tracks all the continuing education requirements for the department, which includes Fraud training, and non-residential licensing requirements.
- Must be able to drive an automobile to travel within territory. Car travel represents approximately 10% of employee's time and a valid driver's license.
Qualifications
Knowledge and Requirements - Understanding of state and regulatory requirements in the insurance industry. Exceptional written and verbal communication skills, including collaboration, ability to influence and presentation abilities. Strong problem solving and problem analysis skills. Meticulous attention to detail. Must have a valid state-issued driver's license in good standing and be able to drive an automobile.
Education and Experience
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