Technical Support Advisor - Phoenix Arizona

Company: VirtualVocations
Location: Phoenix, Arizona
Posted On: 01/15/2025

A company is looking for a Technical Support Advisor to provide exceptional customer experiences in a remote call center environment.



Key Responsibilities

Handle customer inquiries via phone, delivering tailored solutions to technical issues
Diagnose, troubleshoot, and resolve issues related to iOS, macOS, smartphones, tablets, or PCs
Collaborate with fellow advisors to share expertise and achieve team goals


Required Qualifications

Experience in customer-facing roles, preferably in a call center or support environment
Solid understanding of iOS, macOS, smartphones, tablets, or PCs
Ability to remain professional and composed in high-pressure situations
Openness to feedback and coaching with a drive for continuous improvement
Proven experience in customer support or technical assistance in a call center setting More...

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