Housing Specialist - Phoenix Arizona

Company: System One
Location: Phoenix, Arizona
Posted On: 01/16/2025

Housing Specialist

A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.

Location: Phoenix Arizona 85034
Employment Type: Full-Time
Program: Housing Choice Voucher Program
Experience Level: Mid-Level

Job Overview

Do you excel in managing procedures, processes, and deadlines? Are you passionate about making a positive impact in the lives of others? If so, the Housing Specialist role may be an excellent fit for you!

As a Housing Specialist, you will handle various program activities, including eligibility determination, leasing, re-certifications, and more. Your work will support the success of housing programs in compliance with U.S. Department of Housing and Urban Development (HUD) regulations.

Key Responsibilities

Conduct assigned activities and transactions efficiently and accurately.
Answer inquiries from participants, owners, applicants, and the general public professionally.
Ensure compliance with nondiscrimination practices in all activities.
Review applications and verify information to determine program eligibility.
Maintain accurate and up-to-date participant records while handling sensitive information confidentially.
Perform data entry to update and maintain computer files.
Coordinate with supervisors, managers, inspectors, and colleagues to ensure smooth operations.

Qualifications

Experience: Minimum of two years in customer service, public contact, mortgage processing, or accounting.
Skills: Strong computer skills with a focus on accuracy and attention to detail.

Core Competencies

Problem Solving: Analyze and resolve issues efficiently.
Technical Skills: Continuously develop and share knowledge.
Customer Service: Handle inquiries and complaints with professionalism.
Interpersonal Skills: Maintain confidentiality and manage conflicts constructively.
Communication: Demonstrate strong written and oral communication skills.
Teamwork: Foster a collaborative and positive team environment.
Ethics: Uphold integrity and organizational values.
Professionalism: Approach all tasks with tact and responsibility.
Quality and Productivity: Deliver accurate, high-quality work on time.

Work Environment and Physical Requirements

Primarily office-based, with occasional walking or standing.
Frequent use of hands for data entry and other tasks.
Occasionally required to lift or move items weighing up to 25 pounds.


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