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General Manager - Tucson Arizona
Company: Campus Life & Style
Location: Tucson, Arizona
Posted On: 01/28/2025
OverviewCampus Life & Style's mission is to provide an unparalleled resident experience and workplace environment. We strive to create value through building a world-class team of passionate individuals, a commitment to a positive company culture, and delivering groundbreaking style and design. Each new day is an opportunity for growth as we invest in our team and our goals to remain a best-in-class organization.The success of the company is dependent upon the satisfaction of our residents. Our devoted staff maintains direct involvement in managing each of our properties and tending to their needs.Company Benefits and Perks - Generous paid time off
- 401(k) matching
- Health, Dental and Vision
- Employee assistance program
- Flexible spending account
- Health savings account
- Life insurance
- Parental leave
- Professional development assistance
- Relocation assistance
- Unparalleled company culture
- Opportunities for growth and advancement
- Fun and flexible work environmentResponsibilitiesThe Job At-A-Glance:We are looking to add a Dynamic General Manager who will be a key member of our Campus Life & Style Family. As the General Manager, this individual will be a customer-centric leader that excels in an agile collegiate environment. This is a great opportunity for someone who is passionate about leading, managing and maintaining a mid-size team.Staff Development and Leadership:
- Build a team of highly motivated, skilled, and productive individuals who work well with others. Consistently maintain professional quality of management, communication, and reporting.
- Provide first-class customer service to prospects and residents. Ensure that all resident requests are handled promptly and professionally. Create a professional and friendly office environment.
- React to potential situations which would cause liability to the property or the management company. Ensure all landlord/tenant statutes, fair housing laws, and safety codes are followed, and train staff accordingly.
- Promote harmonious relations among residents, parents, staff, and surrounding community, while enforcing company policies and standards.
- Ensure your team spends necessary time on campus and at local businesses to promote cross advertising and positive relationships.Property Administration:
- Oversee the Maintenance Department. Implement systems, procedures, and expectations. Find ways to improve performance and productivity while reducing expenses.
- Manage collections, evictions, and other legal and administrative tasks.
- Coordinate, schedule, and supervise activities of all contracted services.
- Focus on improvement and upkeep of the properties' curb appeal and cleanliness.Financial Performances:
- Maintain occupancy at or above 99% and collections at or above 98% of potential income.
- Achieve the highest possible net operating income (NOI) through the implementation of effective cost control, revenue improvement efforts, and effective budget management.
- Ensure property management software is accurate, up to date at all times, and utilized to its fullest functionality.
- Establish, implement, and monitor leasing goals and lease renewal programs to meet required occupancy.
- Conduct analysis of operating expenses to determine items and methods for expense cutting.
- Oversee monthly reports, budget targets, and variance reports as needed.
- Responsible for timely submissions of all necessary paperwork for invoicing, payroll, hiring, etc.Customer Experience & Sales
- Implement and maintain a thorough annual marketing plan. Implement daily and weekly goals. Work closely with Leasing Manager and staff to ensure all potential marketing avenues are being fully utilized.
- Ensure website and marketing materials are up to date and portray the property in a positive light.
- Effectively maintain product knowledge of property and competitive properties through consistent market research and networking. Ensure leasing staff develops and maintains similar knowledge.
- Plan, advertise, and manage resident functions and events.
- Coordinate advertising events on campus; create partnerships with school and student programs whenever possible.The activities listed above may not be all inclusive.QualificationsRelevant Systems, Platforms and Experience
- A Bachelor degree; or 2-5 years' experience in the student/multi-family housing industry; or equivalent combination of education and experience.
- Proficiency in Microsoft Outlook, Word, and Excel and Property Management software (Entrata).
- Working knowledge of market rate and LIHTC programs and Fair Housing Laws and EEO Laws.Desired QualitiesYou thrive on sharing your knowledge and creating a better future for Campus Life and Style. You are the number one Ambassador of the CL&S Culture and Vision within your Community. Personal drive to be the best you can be and want to grow within the company.
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