Helpdesk Technician - Tucson Arizona

Company: VirtualVocations
Location: Tucson, Arizona
Posted On: 01/29/2025

A company is looking for a Helpdesk Technician I to provide technical support in a remote environment.



Key Responsibilities

Provide technical end-user support via telephone and email
Troubleshoot hardware, software, and network-related issues
Document issues and follow up on existing tickets in the ticketing system


Required Qualifications

High school diploma or equivalent required in IT
Proficient in troubleshooting Windows 10/11, Microsoft O365, and iOS/MacOS
At least 6 months' experience in a service desk position is desirable
Ability to work in a 100% remote environment with flexible hours
Proficiency at diagnosing hardware issues for desktops, laptops, and mobile devices More...

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