Customer Advocate Manager - Tucson Arizona

Company: VirtualVocations
Location: Tucson, Arizona
Posted On: 01/30/2025

A company is looking for a Manager, Customer Advocate who will drive change and enhance customer centricity across the organization.



Key Responsibilities

Lead the customer support strategy and design governance framework, prioritizing initiatives aligned with overall strategy
Establish a strategic roadmap to optimize value for Customer Support stakeholder groups and execute prioritized initiatives
Monitor the Customer Support marketplace for trends and new capabilities to enhance service strategy


Required Qualifications

Bachelor's degree in a related field (required)
15+ years of professional experience in Customer Service or a related field
10+ years of leadership experience managing global customer support teams of 100+ people (required)
3-5 years' experience with large language models (LLM) in a customer support environment
5-7 years of experience with Workforce Optimization Platforms, including Conversational Intelligence and workforce management More...

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