Technical Support Advisor - Phoenix Arizona

Company: VirtualVocations
Location: Phoenix, Arizona
Posted On: 01/30/2025

A company is looking for a Technical Support Advisor to provide remote customer support for various telecommunications products.



Key Responsibilities

Provide first contact support for voice, video, and data product issues
Assist customers with Internet configurations and troubleshoot reported issues
Maintain knowledge of relevant product offerings and document customer interactions



Required Qualifications

1+ year of customer service, help desk, troubleshooting, or call center experience
Advanced troubleshooting skills related to telephony and data products
Understanding of the telecommunication industry and its products
Ability to adhere to attendance guidelines and work schedules
Experience with trouble ticketing systems and business applications More...

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