Resource Planning Analyst - Phoenix Arizona

Company: VirtualVocations
Location: Phoenix, Arizona
Posted On: 01/30/2025

A company is looking for an Analyst - Resource Planning to support various resource planning functions for clinical programs while working from home.



Key Responsibilities

Monitor and adjust staffing and workflow to meet service levels and performance goals across multiple call center functions
Participate in meetings to discuss workflow, scheduling concerns, and staffing changes with business partners
Provide and maintain reports and data in relevant workforce management databases


Required Qualifications

Minimum of 2 years of experience in a high-volume customer service environment with workforce experience
At least 1 year of experience in data analysis and call center volume forecasting
6+ months of experience with intraday and real-time monitoring tools such as Five9, Avaya CMS, or Verint WFM
Ability to organize, prioritize, and manage multiple tasks effectively
High school diploma or GED required; associate's or bachelor's degree preferred More...

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