Call Monitor - Mesa Arizona

Company: VirtualVocations
Location: Mesa, Arizona
Posted On: 02/06/2025

A company is looking for a Call Monitor, responsible for monitoring and analyzing calls within the Inside Loan Agent Division.



Key Responsibilities

Review calls for adherence to established rules and guidelines
Provide feedback on areas of improvement to management
Input data related to call evaluations into the computer system


Required Qualifications

1-2 years of customer service, call center, or sales experience
Proficiency with Microsoft Office programs such as Word, Excel, and Outlook
Ability to work independently and multitask
High School Diploma or equivalent; some college preferred
1 or more years of experience in the mortgage or real estate industry preferred More...

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