Remote Product Support Specialist - Mesa Arizona

Company: VirtualVocations
Location: Mesa, Arizona
Posted On: 02/06/2025

A company is looking for an RCS Product Support Specialist to serve as the primary point of contact for clients, addressing inquiries related to software and systems.



Key Responsibilities

Document customer interactions and provide solutions by identifying and researching problems
Collaborate with colleagues to troubleshoot software, hardware, and network issues
Write technical documentation for software repairs and enhancements


Required Qualifications

Experience in Radio automation software and a background in Radio, IT, or Engineering environments
Knowledge of broadcast software such as GSelector, Zetta, or NexGen is highly desirable
Prior customer service experience is preferred
Proficiency in networking technologies, Microsoft Windows, and Microsoft SQL Server
Bilingual English/Spanish abilities are a plus More...

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