Senior Technical Support Engineer - Glendale Arizona

Company: VirtualVocations
Location: Glendale, Arizona
Posted On: 02/06/2025

A company is looking for a Senior Technical Support Engineer to assist customers in complex development environments.



Key Responsibilities

Serve as the first contact point for new customer support requests
Drive technical issues to resolution through in-depth investigations and customer relationship management
Collaborate with various teams to troubleshoot customer issues and enhance the overall customer experience


Required Qualifications

Bachelor's degree in computer science, engineering, or equivalent technical support experience
2-3 years of previous technical customer support experience
Experience with Salesforce and/or DevOps tools (e.g., Git, Jenkins)
Must be a US citizen or permanent resident capable of obtaining a US Government Security clearance
Any Salesforce certification is a plus More...

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