Full Stack Java Support Engineer - San Diego California

Company: Kudzu Interactive, Inc.
Location: San Diego, California
Posted On: 10/30/2024

Full Stack Java Support EngineerLocation: Hybrid prefer West Coast- San Diego or Los Angeles, CAAbout TillsterTillster, headquartered in the USA, is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions - for mobile, tablet, online, kiosk, call center, and more - creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants. We offer one platform; one scalable, enterprise class solution - to create world-class digital engagement solutions.Our mission and passion are one in the same: Empower restaurants and consumers to engage and transact anywhere, anytime, and from any device - one consumer at a time, one order at a time, billions of times over. In doing so, together we are transforming e-commerce in restaurants and make the till grow for Tillster and our customers.What You'll Do--- Monitor the production application and identify errors and issues before they impact customers.--- Full Stack Developer Preferred but minimum a Java expert.--- Proactive production maintenance.--- Investigate production bugs/issues with Engineering.--- Manage production incidents / outages.--- Implement application monitoring.--- Respond to and resolve application alerts.--- Support Engineering with privileged data access requests.--- Suggest product improvements and work with product management to identify new features to reduce support burden.--- Support User Acceptance Testing (UAT) and provide product feedback.--- Manage on-call duties as scheduled. Support Customer Facing Teams (Support/TAM/SE/CS)--- Troubleshooting escalated customer issues to determine root cause and coordinate with various teams to develop solutions or workarounds.--- Identifying solutions to the challenges customers are facing - either by explaining the product functionality or by developing technical workarounds.--- Validating and reproducing customer reported bugs and escalating to Engineering & Product.--- Performing product optimizations for specific customers including optimizing backup or seeding speed and configuring API usage.--- Performing specific privileged duties in the production environment for customers including aborting backups or seeding jobs, optimizing specific objects and add/remove objects from backup or seeding jobs, changing master admin email address, and changing the fetcher pool size for optimal application response time.--- Support Proof of Concepts (POCs) and trials ensuring customers issues are escalated expeditiously and reducing issues during the sales cycle.--- Improve support knowledge base and automation to enable the front-line support teams.Required Skills & Experience--- Full Stack Developer Preferred but minimum a Java expert.--- Strong Windows proficiency - a MUST--- A minimum of 4+ years of experience as either support Engineer, test engineer or as a software engineer.--- Proven technical troubleshooting skills with solid understanding of tech support environment.--- Experience with POS or Kiosks a plus--- Cloud experience required. AWS and Azure preferred.--- Database knowledge - relational and object oriented. PostgreSQL and MariaDB experience a plus--- SQL knowledge - intermediate level queries--- Knowledge of Salesforce / ServiceNow / Dynamics CRM - a strong advantage.--- Fluent in English - working with global teams--- Highly customer oriented.--- Outstanding communication skills.--- Strong sense of urgency.--- Experience in writing scripts in Java/Windows Batch Files/Powershell--- Experience with Enterprise Software, B2B SaaS and/or in 24x7x365 organizations.--- Programming skills - a must--- Social, communicative and generally a great team player.The Interview Process