Dispute Resolution Specialist - Hayward California

Company: VirtualVocations
Location: Hayward, California
Posted On: 11/07/2024

A company is looking for a Dispute Resolution Specialist to safeguard the financial well-being of its members and protect the credit union's integrity.



Key Responsibilities

Provide exceptional service in filing fraud and non-fraud card-related claims
Investigate complex card disputes and review rebuttal documentation from merchants
Collaborate with Fraud Data Analysts and issue credits to members' accounts as needed


Required Qualifications, Training, and Education

2+ years of retail banking or related financial service experience
Fraud or dispute-related experience preferred
Associate degree or equivalent work experience
Knowledge of Visa, STAR, and/or Co-Op network rules preferred, but not required
Proficiency in Microsoft Office Suite and ability to learn applicable software More...

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