Senior Director of Customer Experience - Mission Viejo California

Company: VirtualVocations
Location: Mission Viejo, California
Posted On: 11/08/2024

A company is looking for a Senior Director of Customer Experience Operations to lead process, systems, and business intelligence strategy across the Customer Experience organization.
Key Responsibilities

Lead the CX Ops team, fostering a culture of growth and innovation
Oversee strategic CX initiatives and manage the rollout of Customer Success and Community platforms
Monitor customer health and retention metrics to inform forecasting and performance tracking

Required Qualifications

Minimum of 5 years in a Customer Success Operations Manager or similar role
10+ years of overall Operations experience
7+ years of experience in Customer Success, Coaching, or Training
Proven expertise in Customer Experience operations and program management
Hands-on experience with CRM and Customer Success tools More...

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