Manager L1 Triage - Mission Viejo California

Company: VirtualVocations
Location: Mission Viejo, California
Posted On: 11/08/2024

A company is looking for a Manager, L1 Triage to lead the Client Experience Support team in delivering exceptional service.



Key Responsibilities

Investigate product bugs and mentor team members on issue resolution
Manage day-to-day customer issues and assign product issues to team members to meet SLA
Document findings, communicate priorities, and monitor bugs for trends and improvement opportunities


Required Qualifications

Bachelor's degree in Computer Science, Engineering, Healthcare Management, or a related field
3+ years experience as a Support Manager in the healthcare industry preferred
Proficiency in JUnit framework and Cypress automation tools
Basic knowledge of the healthcare domain
Knowledge of agile development methodologies More...

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