Customer Support Team Leader - Long Beach California

Company: VirtualVocations
Location: Long Beach, California
Posted On: 11/09/2024

A company is looking for a Customer Support Team Leader to drive excellence in remote customer support operations.



Key Responsibilities:

Lead and coach a team of customer support agents to achieve performance metrics
Handle customer escalations and resolve complex issues professionally
Monitor team performance, providing feedback and implementing improvement initiatives


Required Qualifications:

5+ years of leadership and coaching experience in customer support
10+ years of customer service expertise in customer-facing roles
Proven ability to handle escalations and maintain customer satisfaction
Experience in remote, geo-distributed work environments
Ability to set SMART goals for team performance improvement More...

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