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Senior Product Analyst [Level 1 Support] - San Bruno California

Company: Redolent Infotech Pvt. Ltd.
Location: San Bruno, California
Posted On: 11/09/2024

Role: Senior Product Analyst [Level 1 Support]
Location: San Bruno, CA.
Description:
Walmart Global eCommerce is looking for a strong individual with leadership skills who excels in marketplace product analysis. The person also would need to have strong verbal and written communication to address the product/technical issues. Responsibilities and activities include:

  • Understand business flows, troubleshoot and support seller issues using tools.
  • Ongoing management of seller issues, queries and operational issues.
  • Coordination of issue resolution across business, production support, business support analyst and functional teams in the context of specific issues.
  • Triage the issue, decide the priority of the issue based on SLA guidelines and resolve or initiate ticket to Support Level 2.
  • Manage relationship with Tier 1, Tier 2 and Tier 3 sellers to improve their experience with Walmart.
  • In case of any applications failure, will initiate a call to Siteops (24 x 7) or next level support depending upon severity of issue.
  • Resolve Partner Portal login issues such as Password Reset, Forgot Password, etc.
  • Help to resolve simple taxonomy issues.
  • Address basic setup requirements such as Published, Unpublished, Pricing, Shelf, Image, Commission, Tax, Mapping and Attribution issues.
  • Address Order, Cancel and Refund and Seller Payment issues.

    Minimum Qualifications:

    • Bachelor's Degree
    • 5 to 7 years of relevant work experience
    • Prior experience in lead role

      Additional Preferred Qualifications:

      • Experience in using marketplace portal and other supporting tools, alerts, reports and analytics.
      • Ability to summarize and present complex issues to a variety of audiences.

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