Manager of Data Support - Concord California

Company: VirtualVocations
Location: Concord, California
Posted On: 11/09/2024

A company is looking for a Manager of Data Support responsible for leading a customer support team and enhancing operational efficiency.



Key Responsibilities:

Manage the Data Support Team to deliver technical support to customers and vendors
Drive improvements in key performance indicators (KPIs) and operational efficiencies
Establish strong relationships with cross-functional teams to enhance customer experience


Required Qualifications:

Bachelor's Degree in computer science, marketing, project management, business administration, or equivalent
Minimum 5 years of management experience in a relevant field
Proficiency in Microsoft Office and experience with Salesforce/JIRA or similar systems
Demonstrated success in meeting or exceeding performance metrics
Previous experience in a Call Center or Help Desk environment is preferred More...

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