Senior Director Customer Experience - Mission Viejo California

Company: VirtualVocations
Location: Mission Viejo, California
Posted On: 11/09/2024

A company is looking for a Sr. Director, Customer Experience - Voice of Customer.



Key Responsibilities

Develop and lead a Voice of Customer (VOC) practice for end customers
Analyze customer service interaction insights to improve NPS and CSAT
Build and manage an Experience Index Dashboard integrating VOC insights and CX metrics


Required Qualifications

10+ years of experience in VOC, customer insights, and research
Minimum of 3 years leading a team
Experience with VOC consulting companies like Medallia or Qualtrics
Proficiency in data storytelling and visualization
Strong business acumen working with C-Suite customers More...

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