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Salesforce Administrator - Union City California
Company: Mizuhosi
Location: Union City, California
Posted On: 11/10/2024
Mizuho OSI is the leader in the markets for specialty surgery and patient positioning. The company's portfolio includes specialty surgical tables for procedure-specific approaches that improve patient outcomes in spine and orthopedic surgeries along with disposable and reusable surgical patient care products.Job SummaryThe Salesforce Administrator performs User Management, Data Management, Data Analysis, Business Analysis, Process Automation, Change Management, Security Management. This person participates in all phases of development life cycle, leads requirements gathering and documentation, and serves as an expert of Salesforce products, continually staying up to date with new Salesforce technology. The Salesforce Administrator works directly with the business and technical stakeholders to automate and customize the user experience, solving business problems using the Salesforce Platform. This role also involves communicating to and educating end-users on the changes or new product functionality and understanding system integrations between Salesforce and other systems.Responsibilities: Partner with the Business Community - Provide support to and serve as a point of contact for internal customers who request routine information, data summaries and/or reports.
- Identify areas of improvement for services provided both internally and outward facing.
- Share knowledge and instruct other members of the department and the company.
- Develop, deploy, and report on various user satisfaction metrics.
- Assist in making requests, routing routine reporting, and defining a process for report requests.
- Partner with Business Systems Analysts to assist different functional areas across the company.
- Support the application users for designated business systems, including Salesforce.
- Ensure assigned platforms are effective and efficient.
- Participate in project meetings and report on the status of analytical tasks and project work.
- Manage integrations with Salesforce and other systems.
- Focus on Quality Improvement in Business Applications
- Implement specified Quality Assurance procedures to ensure data accuracy.
- Perform User Acceptance Testing (UAT) and manage change requests and bugs.
- Conduct various audits and analyses.
- Review business requirements and develop test scripts.
- Work on special projects as business needs arise.
- Adopt and Champion Company Policies and Procedures
- Responsible for cleanliness, organization, and overall department appearance.
- Share knowledge and instruct other members of the department.
- Create ongoing efforts to improve the Company and the IT Applications Department.
- Understand Mizuho OSI's business objectives and support the Corporate Vision, Mission & Values Statements.
- Understand and follow Mizuho OSI's internal Quality System policies.Qualifications & Requirements:
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