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Front End Manager - Santa Cruz California
Company: New Leaf Community Markets, Inc.
Location: Santa Cruz, California
Posted On: 11/10/2024
1203 Downtown Santa Cruz - New Leaf, Santa Cruz, California, United States of AmericaJob DescriptionPosted Wednesday, July 17, 2024 at 10:00 AM - Expires Thursday, August 1, 2024 at 9:59 AMWho is New Leaf Community Markets?New Leaf Community Markets opened its doors as a small cooperative in 1985 on the Westside of Santa Cruz. We learned early on that the well-being of our guests, staff, and community starts with sustainable, locally-produced food. Farm-to-table all the way! We've partnered with open-minded producers who care as deeply about our people, the planet, and social justice as we do, from day one.Our mission is to be a purveyor of good - from offering the best local and natural foods to taking care of our staff, community, and environment. We love what we do, and we know that it's our passionate staff who make it all possible. We're committed to taking care of our people by leading the way with progressive employment practices.Every day, we work to create an atmosphere of openness, caring, trust, and fairness - a place where staff can thrive, and differences are celebrated. As a member of the New Leaf Community Markets team, you can count on an inclusive, friendly environment and a welcoming group of inspired individuals who love people, great food, and being a part of a community gathering place.Ingredients You'll Bring to the Table:You love food and have the ability to create an experience that is beyond the everyday. You have a positive attitude and work well in a team environment. You can connect with people and reach a level of hospitality that exceeds guests' expectations. You are warm, outgoing, authentically amazing, and want to be inspired, challenged, and proud of where you work.You embody the spirit of New Leaf Community Market's core values: Community, Integrity, Sustainability, Quality, and Respect; and you are driven by our mission to nourish and sustain our community by using business as a force for change.What's on Your Plate:Job Title: Front End ManagerDepartment: Front EndReports To: Store ManagerFLSA Status: Non-ExemptEssential Duties and Responsibilities - Manages and provides oversight to all areas of the department. Assesses, prioritizes, and delegates tasks and production while also cashiering and bagging customer purchases and performing carry-outs as needed.
- Establishes service expectations and trains staff to deliver an exceptional customer experience in the front end, utilizing company programs/policies.
- Maintains excellent department conditions, including appearance, cleanliness, signage, staffing, and service levels.
- Models friendly and attentive customer service, coaches' staff, recognizes accomplishments, and identifies areas of opportunity.
- Handles escalated difficult customer service situations and seeks solutions to delight the customer. Trains and coaches' staff to do the same.
- Demonstrates a solid understanding of labor, sales, and margin goals and factors that influence them. Meets financial goals and schedules department accordingly. Develops and executes a plan when results do not meet expectations without compromising quality and service standards.
- Establishes cash handling, register, and return procedures for department and ensures compliance. Assists cashiers with complex returns.
- Ensures department is trained and complies with alcohol sales and other state/local regulations.
- Maintains Front End resource guide and ensures cashier accuracy.
- Ensures that department adheres to company invoice, credit, transfers, and inventory procedures.
- Demonstrates and shares a solid knowledge of products in the store and industry trends with a general understanding of culinary terminology, product labeling, and common dietary restrictions.
- Demonstrates a solid understanding of labor, sales, and margin goals and factors that influence them. Meets labor and margin goals and schedules department accordingly. Develops and executes a plan when results do not meet expectations.
- Coaches department to maintain appropriate, accurate, and organized inventory and back stock. Handles damaged and spoiled product according to company policy.
- Maintains a working knowledge of department equipment and is able to train staff and troubleshoot errors as needed.
- Leverages resources and labor to maximize efficiency, without compromising quality and service standards.
- Balances administrative tasks with presence on floor.
- Performs other tasks and duties as assigned.Supervisory ResponsibilitiesDemonstrates a solid understanding of supervisory responsibilities in accordance with company expectations and applicable laws. Manages and provides oversight to all areas of the team. Directly manages staff, including review writing, scheduling, and providing ongoing coaching, hiring, development, and feedback. Assesses, prioritizes, and delegates tasks and workflow.Education and/or Experience
- Previous customer service, food service, retail, or grocery experience preferred.
- Knowledge of Front-End Department/prior Front-End management experience required.
- Previous supervisory or management experience required.
- Entry to mid-level proficiency with MS Office. Working knowledge with POS, inventory, or other retail specific software required.
- Skills to manage financial results, including labor, sales, and profit margin.Physical DemandsThis position works at a Medium level. Required frequently and up to continuously to be on feet with a mix of standing and walking throughout shift. Sitting seldom required. Up to occasionally, dependent on location, required to climb stairs, step stool, and/or ladders. Continuously required to: lift 1-10 pounds; push/pull 1-10 pounds; use arms, hands, and wrists; grasping/squeezing. Frequently required to: lift 11-20 pounds; twist; reach at/above shoulder; reach below shoulder. Occasionally required to: carry 21-50 pounds; push/pull 11-20 pounds; bend/stoop; crouch/squat; reach at/above shoulder.This position may be required to use the following tools and equipment: box knife, baler, scanner, hand truck, POS, conveyor belt, industrial kitchen equipment (i.e. blast chiller, grill, knives/blades, oven, grills, scales, etc.), basic housekeeping/janitorial and standard office equipment.Work occurs in a grocery store environment which includes surfaces that can be wet and slippery, moderate noise level, and temperature extremes in controlled environments in the cooler and freezer, and depending on location, working outside in all temperatures. There may be exposure to certain allergens and/or chemicals. In accordance with the Americans with Disabilities Act, the ADA Amendments Act of 2008, and other applicable state or local law, we will make reasonable accommodations to qualified applicants and employees with disabilities.Why You'll Love Working at New Leaf Community Markets
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