Front Desk Coordinator - West Sacramento California

Company: Dahl Law Group
Location: West Sacramento, California
Posted On: 11/10/2024

We are looking for a dynamic Front Desk Coordinator who can help the busy attorneys and paralegals at our law office assist clients. You'll be responsible for answering a busy main phone line, assisting clients virtually and in person, and working collaboratively with the attorneys, paralegals, and professional staff. You'll also perform a variety of other tasks as needed to ensure our firm is operating efficiently.



This is a full-time position with 100% of the work performed in-office, with hours from 8:30 AM to 5 PM, Monday - Thursday, and 8:30 AM to 4 PM on Friday.



All candidates must have previous experience handling a busy phone line in a professional service setting, preferably in a law firm.--Candidates without any relevant experience will not be considered.

Responsibilities:
--- Handles frequent incoming phone calls from clients and proactively assists them and routes them to the best team member.
--- Schedules and reschedules appointments for Attorneys, Paralegals, and the Intake Team.
--- Confirms appointments with clients and potential new clients and gathers signed documents and payments in advance (when needed).
--- Greets clients and potential clients with a professional demeanor.
--- Opens and closes client files in the firm's case management platform.
--- Drafts non-legal correspondence, such as letters to return original documents to clients, non-engagement letters, termination letters, etc.
--- Maintains and updates client names, addresses, phone numbers, and emails in the firm's case management platform. Reaches out to clients to obtain missing information.
--- Renews Attorneys' professional memberships and licenses as requested.
--- Schedules Attorneys' webinars and MCLE.
--- Orders supplies for the firm and make sure the Sacramento office kitchen is well stocked with snacks and drinks.
--- Maintains cleanliness of the office, including running and emptying the kitchen dishwasher when needed.
--- Other projects, as assigned.

Qualifications:
--- Previous experience handling a busy phone line in a professional service setting is required.
--- Strong listening and communication skills.
--- Knowledge of the Microsoft Office Suite, including Word and Outlook.
--- Positive, professional, and approachable attitude and demeanor.
--- Must possess the ability to work in an interactive team environment with a customer service focus, both internally and externally.
--- Ability to proactively identify problem areas and communicate them to appropriate individuals.
--- Exceptional attendance.

About Company:
Why join us?

Our culture is built on the pillars of collaboration, respect, and continual growth. Join us at Dahl Law Group and become part of something bigger - a community dedicated to excellence, growth, and making a positive impact on clients' lives and the community. Together, we'll shape the future of legal practice and redefine what it means to be a trusted advisor in today's ever-evolving business landscape.

Benefits we offer:

Work-life balanceHealth, vision, and dental insurance401(k) company matching13 paid holidaysSick leaveVacationContinuing legal education support More...

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