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Senior Manager, Field Effectiveness - Thousand Oaks California
Company: Amgen SA
Location: Thousand Oaks, California
Posted On: 11/12/2024
Join Amgen's Mission of Serving PatientsAt Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do.Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.Senior Manager, Field EffectivenessWhat you will doThe US Field Excellence team provides guidance and support to the sales organization by optimizing the field experience through Field Effectiveness, Incentive Compensation, Field Operations, and Field Systems and Capabilities Transformation.In this vital role as the Senior Manager, Field Effectiveness, you will play a crucial part in coordinating and leading projects to ensure the field sales force operates at maximum efficiency. You will support the Director / Associate Director in implementing strategies and initiatives for a particular business unit that drive field effectiveness and ensure cohesive execution across the team.Flexible Commuter role to Thousand Oaks office. You will work on-site 2 to 3 days a week.This position reports to the Associate Director, Field Effectiveness and will be responsible for the following (focused on a particular business unit): - Assist in the integration and alignment of field effectiveness initiatives, ensuring seamless coordination and communication within the team and with cross-functional partners
- Implement decisions to increase the effectiveness of field forces through regular complex analysis, optimization of business processes, and the use of effective tools and techniques to manage SF
- Identify issues and opportunities related to sales fundamentals, and work with stakeholders to propose and align on SFE initiatives to build sales fundamentals and improve sales productivity within your business unit
- Manage and coordinate special projects and initiatives (e.g., Sales Force size & structure, launch readiness, Pilot test and learns) to drive field force productivity and efficiency
- Support the development and execution of field effectiveness strategies and programs, implementing tactical plans that enhance sales force performance
- Collaborate with US Analytics, Reporting, and other key stakeholders to develop robust sales force metrics and dashboards; regularly assess field performance metrics to identify areas for improvement
- Lead cohesion team meetings to ensure that all initiatives and changes are effectively managed across operations, IC, Reporting, and CRM teams
- Facilitate the execution and pull-through of field force projects by working closely with regional leadership (RSDs, RBMs), including customer targeting, field reporting, field alerts/suggestions, omnichannel/digital, and field transformation
- Monitor industry trends and marketplace developments to stay ahead of the competition and adapt capabilities to changing business needsWhat we expect of youWe are all different, yet we all use our unique contributions to serve patients. The field effectiveness professional we seek is a strategic problem solver and collaborative leader with these qualifications.Basic Qualifications:Doctorate degree and 2 years of sales analytics, field effectiveness, management consulting, and/or commercial operations experienceOrMaster's degree and 4 years of sales analytics, field effectiveness, management consulting, and/or commercial operations experienceOrBachelor's degree and 6 years of sales analytics, field effectiveness, management consulting, and/or commercial operations experienceOrAssociate's degree and 10 years sales analytics, field effectiveness, management consulting, and/or commercial operations experienceOrHigh school diploma / GED and 12 years of sales analytics, field effectiveness, management consulting, and/or commercial operations experiencePreferred Qualifications:
- 7+ years of experience in sales analytics, field effectiveness, or life sciences management consulting, and/or field sales within the pharmaceutical or biotechnology industry
- 2+ years of experience managing people and/or leading teams, projects, or programs
- Strategic Thinking: Ability to think creatively and with innovation to drive influence with sales leadership.
- Planning: Ability to translate business plans into objectives and align resourcing to achieve that plan.
- Critical Thinking: Strong analytical skills to diagnose business issues and adjust strategies, plans, and tactics to achieve business objectives.
- Program Management: Ability to lead cross-functional teams to identify, prioritize, and implement improvements to field operations processes.
- Collaboration: Ability to work effectively with stakeholders to ensure alignment and support for initiatives.
- Communication: Ability to clearly communicate the vision, goals, and progress of initiatives to stakeholders at all levels of the organizationWhat you can expect of usAs we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:
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