Lead Collections Specialist - Oxnard California

Company: VirtualVocations
Location: Oxnard, California
Posted On: 11/13/2024

A company is looking for a Lead Collections Specialist to manage delinquent credit card accounts.



Key Responsibilities

Service delinquent credit card accounts through various contact channels
Assess customer situations to provide relevant payment options while maintaining relationships
Handle back-to-back calls in a fast-paced environment and manage escalated issues


Required Qualifications

High School Diploma or GED
2+ years of collections experience
2+ years of advanced-level customer service experience
1+ years of experience in listening skills
Ability to work in a quiet environment with a minimum internet speed requirement More...

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