IT Support Coordinator - Fullerton California

Company: VirtualVocations
Location: Fullerton, California
Posted On: 11/14/2024

A company is looking for an IT Support Coordinator to manage technical support activities and enhance user experience.



Key Responsibilities

Coordinate IT service delivery and support activities for end users
Monitor and manage the service desk ticketing system for timely resolution
Assist with evaluations and support junior team members' professional growth


Required Qualifications

Strong understanding of IT service management principles and frameworks like ITIL
Prior experience in coordinating and managing IT Support and Operations teams
Basic technical knowledge of IT systems, networks, and software applications
Familiarity with Azure, Microsoft 365, Google Workspace, Jira, and Confluence
Experience with AI tools and automation solutions is a strong plus More...

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