Account Manager - Pasadena California

Company: Qless
Location: Pasadena, California
Posted On: 11/16/2024

Position Overview: You will report directly to the Director of Customer Success & Operations. You will assist the Customer Success Team managing small accounts. The ideal candidate will reside in the Eastern Time Zone. This is an entry-level position. Key Responsibilities Serve as the primary point of contact for assigned clients, addressing inquiries, concerns, and requests in a timely and professional manner. Develop a deep understanding of clients' business objectives, operational challenges, and requirements related to wait management systems. Collaborate with internal teams to meet clients' needs and exceed their expectations. Proactively identify opportunities for upselling or cross-selling additional products and services to clients during and outside the renewal cycle. Accurately process renewal paperwork. Track and analyze client metrics and feedback to identify trends, areas for improvement, and opportunities for enhancing the overall client experience. Proactively communicate with clients to ensure they are informed and engaged. This requires at least 4 client touch points per year by phone, email, and/or virtual meetings. Demo the QLESS suite of services to clients, enabling them to maximize its benefits. Act as a customer advocate within the company, ensuring that customer feedback and insights are shared across relevant teams to drive continuous improvement. Ideally the candidate will reside in the Eastern Time Zone with a preference in Florida. This is an entry-level position with an estimated starting salary of $50,000 annually. Employment Type: Full Time Years Experience: Less than 1 year Salary: $50,000 Annual Bonus/Commission: Yes More...

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