Assistant Store Manager - Santa Ana California

Company: Mother's Market & Kitchen
Location: Santa Ana, California
Posted On: 11/16/2024

Pay Range: - $24.50/ hour to $80,000/yearly

JOB OVERVIEW -Under the Store Manager supervision, the Assistant Store Manager -performs the following duties: -TYPICAL DUTIES & RESPONSIBILITIES -

• Oversee, direct, and assist in store and restaurant operations
• Follow up on cashier settlements, store promotions, and shift coverage
• Communicate directly with the department managers on their department issues, concerns, and achievements
• Interact with personnel on a human resources level with regards to their schedule needs, communications, and reviews
• Walk sales floor to monitor/interact with customers and employees
• Greet customers and maintain good customer relations with regards to transaction inquiries, compliments/complaints, and special request follow-up
• Review daily sales and monitor the daily labor changes
• Coordinate training schedule of new hires with department managers ensuring the best instruction
• Read and respond to Manager's reports on matters of importance, relaying the content to applicable department/staff
• Look for areas where improvements in service may be required (implements processes, procedures and/or changes to address these issues)
• Take a daily visual inspection of perimeter as well as question staff about facility to ensure maintenance of physical appearance and proper function of parts
• Responsible for ensuring safety & security of store and staff
• Direct the efforts of staff to ensure productivity and quality of customer service
• Report any malfunctioning equipment to appropriate person
• Develop and implement merchandising plans, including creating attractive displays, merchandise new items, sales items and promotional in order to meet sales and profit objectives of the store and departments
• Support the Store Manager with development and direction in the execution of strategies to improve product placement and appearance
• Perform duties of staff when required/needed
• Serve as a role model to others instilling a positive attitude in employees
• Write reports for accidents or other incidents such as when employees or customers are hurt within the store premises and process according to company procedures
• Responsible for dealing with emergencies, crises, and any problems that arise during the day in the store
• Develop and train future leaders and is responsible for making sure employees are trainedQUALIFICATION GUIDELINES - -Experience -
  • Must have prior experience as an assistant store manager, department manager or have equivalent experienceKnowledge of: -
    • Verbal proficiency of the English language, and be able to read and write at an advanced level
    • Computer literacy (Word, Excel, and Outlook), excellent customer service skills and proficiency in basic math.Ability to: -
      • Demonstrate leadership abilities, excellent customer service skills (written, verbal)
      • Model excellent customer service, and hold your staff accountable for doing the same
      • Be able and prepared to cover breaks for other staff members when needed
      • Place service calls, deal with vendors and contractorsPhysical Requirements/Working Conditions: -
        • Lift grocery, bulk, produce up to 100 times per day
        • Carry from carts or dolly to shelves, typically less than 3 ft.
        • Push/pull carts and dolly, electric pallet jack
        • Stand and walk frequently & bend/twist often
        • Lift up to 50 lbs. oftenSpecial Requirements: -
          • Must be available to work various shifts as needed
          • Must be available to work at all store locations as neededThis job description is intended to describe the general requirements for the performance of this job. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned by leadership. -
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