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Store Manager - Carlsbad - Carlsbad California
Company: rag & bone, Inc.
Location: Carlsbad, California
Posted On: 11/16/2024
At rag & bone we're on a pursuit of perfection from the product we produce, to the people we collaborate with, and the environment we work in. There is a consciousness backing our every move-with brand tenets including authenticity, innovation, craftsmanship, and timelessness.We employ hard-working, tenacious individuals who exhibit these same values, and who bring inherent integrity and personality to their work. When you work at rag & bone, you become part of a family that will gladly aid in both your personal and career growth.The RoleThe Store Manager is responsible for representing the brand by embodying the rag and bone culture, customer experience, and lifestyle. They are responsible for managing the operational execution of the store, ensuring exceptional customer experiences, and driving profitable top-line sales growth. Additionally, they coach and develop all associates and managers while creating an environment in which all team members are able to collaborate in order to consistently deliver best in class customer experiences.What You'll Do - Display best-in-class customer service techniques, build customer loyalty through maintenance of clienteling standards and sales interactions. Ensure that all staff on duty are doing the same.
- Demonstrate the ability to perform and train staff on all store operations tasks from register to stock room.
- Ensure cash handling and register procedures are maintained and executed.
- Ensure integrity of payroll procedures and store scheduling.
- Delegate appropriately to ensure efficiency of store operations and to develop team members.
- Coach and develop retail associates to meet store goals.
- Lead the recruitment, onboarding, training and development of all staff.
- Provide regular feedback, coaching and counseling on performance.
- Resolve all People and employee issues in a timely and effective manner, partnering with the People Team and Field Leaders, as required.
- Partner with the People Team to process new hire paperwork, status changes, departures, and all other people admin processes.
- Build a candidate pipeline via networking and interviewing.
- Identify, create, and manage the execution of all store business plans that drive performance results and maximizes business opportunities.
- Analyze sales reports and data to determine needs of the business and partner in setting strategies to achieve goals.
- Ability to build customer loyalty; grow and manage clientele.
- Maintain product knowledge and ensure delivery of this information to staff.
- Encourage and recognize opportunities for team selling.
- Understand and exemplify the rag & bone brand philosophy and lifestyle.
- Work closely with Visual Merchandising and Buying teams to advise on product assortment and displays based on customer demographics and market trends.
- Consistently act within core values of rag & bone.
- Model and teach store associates to support a positive client-centric environment.
- Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere.Minimum Requirements
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