Client Advocate II - Fullerton California

Company: VirtualVocations
Location: Fullerton, California
Posted On: 11/17/2024

A company is looking for a Client Advocate II to provide exemplary customer service to borrowers during the mortgage application process.



Key Responsibilities:

Find solutions to loan conditions and explain underwriting requirements to borrowers
Address and resolve consumer concerns related to loan processing and underwriting approval
Assist team members and collaborate with various departments to ensure timely loan processing


Required Qualifications:

High school diploma or GED is required
Multi-state processing experience is preferred
Familiarity with external overlays related to investors
Working knowledge of mortgage-related software and ability to learn proprietary software
Solid knowledge of TRID, RESPA, FHLMC, FNMA, FHA, and VA program guidelines More...

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