Senior Technical Support Specialist - Mission Viejo California

Company: VirtualVocations
Location: Mission Viejo, California
Posted On: 11/19/2024

A company is looking for a Senior Technical Support Specialist to provide technical assistance and support to clients and project teams.



Key Responsibilities

Manage multiple priorities, elicit and document requirements, and conduct gap analyses
Provide systems support, including user access issues and technical troubleshooting during project maintenance
Conduct QA testing, report technical issues, and assist users with data-related queries


Required Qualifications, Training, and Education

Bachelor's Degree in Computer Science, Computer Engineering, or a related field
4 to 7 years of relevant professional experience in a technical or data-centric role
Advanced knowledge of database applications such as Microsoft Access and SQL Server
Familiarity with Software Testing Life Cycle (STLC) and Agile testing
Experience with the Senior Community Service Employment Program (SCSEP) is a plus More...

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