Director of Technical Operations - Mission Viejo California

Company: VirtualVocations
Location: Mission Viejo, California
Posted On: 11/19/2024

A company is looking for a Director of Technical Operations to lead and manage the Service Assurance Americas team.



Key Responsibilities

Lead operational activities of the Tech Ops Americas Assurance Team to ensure efficient customer support
Mentor team members and establish standardized practices for internal engagement
Develop and report on key performance indicators (KPIs) for product performance across the Assurance organization


Required Qualifications

10+ years of technical experience in complex network support environments
5+ years of management experience
Bachelor's degree in a related field or equivalent experience
Demonstrated commitment to continuous learning and improvement
Experience in crisis management and operational planning More...

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