Call Center Manager - - Agoura Hills California

Location: Agoura Hills, California
Posted On: 11/21/2024

Provides leadership while coaching to improve employee's skills and performance.

Analyze employee performance and prepare appraisals.

Responsible for daily operation and productivity of project.

Administers company policies and procedures consistent with sound judgment and fairness.

Track attendance, vacation, sick time, and daily statistics for employees.

Work in conjunction with Quality Assurance to ensure consistently in chat evaluations and that the client's objectives are achieved.

Participates in interviewing and hiring of employee



Education/Experience

Associate's degree (A. A.) or equivalent from two-year college or technical school; or three years related experience and/or training; or equivalent combination of education and experience

We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status. More...

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