Student Experience Quality Assurance Analyst - Santa Barbara California

Company: VirtualVocations
Location: Santa Barbara, California
Posted On: 11/21/2024

A company is looking for a Student Experience Quality Assurance Analyst to monitor and document quality to support departmental goals.



Key Responsibilities

Monitor calls, chat records, emails, and documents for accuracy and compliance with departmental expectations
Compile data and report findings to individual contributors and leadership
Identify gaps and trends in data, recommending training and performance improvements


Required Qualifications and Education

Three years of quality assurance and data analytics experience
Bachelor's degree in a relevant field
Experience in achieving and maintaining departmental quality standards
Professionalism and ability to maintain confidentiality
Excellent leadership and interpersonal skills More...

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